Refund Policy
At HarborFoyerCenter, we are dedicated to delivering flavorful experiences with every pizza, salad, and beverage. If you are not completely satisfied with your order, our refund policy is here to help. This policy applies to purchases made directly through our website at harborfoyercenter.xyz and through our restaurant locations. For any questions, please contact our support team at +44 20 7946 0958.
Eligibility
Refunds are available for orders that arrive late, are delivered damaged, or do not match the items described on the order receipt. If a mistake occurs, please notify us within 24 hours of delivery, and we will review your claim. Refunds may also be offered for unauthorised charges or duplicate orders. Please note that refunds do not apply to foods that have been partially consumed or items missing due to customer removal of packaging. Our team reserves the right to request photos of the affected items to process a claim.
Non-refundable items
To ensure fair handling for all guests, certain items may be non-refundable. Examples include promotional bundles, limited-time menu items, or orders placed with a promotional code that has already been redeemed. Customized pizzas or dishes prepared to your specifications may be eligible for a partial refund at the discretion of HarborFoyerCenter management, depending on the level of customization and the status of the order.
How to request a refund
- Contact our support team at +44 20 7946 0958 with the order number, receipt, and a brief description of the issue.
- Provide clear photos if the problem involves delivery damage or incorrect items.
- Our team will review the request within 1-2 business days and determine eligibility.
Refund methods and timeline
If your claim is approved, the refund will be issued to the original payment method used at purchase. Processing times vary by payment provider but typically take 5-10 business days for credit/debit cards and 3-7 business days for digital wallets. In some cases, a store credit may be offered as an alternative to a monetary refund, at the discretion of HarborFoyerCenter management.
Delivery and order issues
For delivery problems, we rely on our delivery partners to confirm ETA changes or driver notes. If a delivery arrives late but still within the promised window, we will assess the impact on the dining experience. If the order is unusable due to significant delays or temperature concerns, a full or partial refund may be issued. If you receive an item that is not at all what was ordered, please report it immediately so we can fix the mistake promptly.
Quality assurance and substitutions
We strive for consistency and quality in every dish. If you are dissatisfied with the taste, texture, or temperature of a dish, please let us know. We may offer a replacement, a discount on your current order, or a refund depending on the severity of the issue and the impact on your dining experience. All substitutions should be reasonable and based on available ingredients.
Changes and exceptions
This policy may be updated from time to time to reflect changes in operations or regulatory requirements. The most current policy will be posted on the website at harborfoyercenter.xyz. Last updated: October 10, 2025. If you have any questions about a specific order, please contact +44 20 7946 0958 for assistance.
Privacy and data handling
We handle personal data with care in accordance with our privacy practices. Information used to process a refund will be limited to what is necessary to verify the purchase and complete the transaction. We do not share your financial information with third parties beyond what is required to process payments.
Special notes for our guests
For any event, catering, or group order, refunds will be considered on a case-by-case basis, following the same general principles stated above. If you require a receipt or documentation for business purposes, please request it at the time of claim submission, and we will provide it where possible.
Contact information
HarborFoyerCenter support team is available to assist you through +44 20 7946 0958 or via email at the address provided during checkout. We appreciate your patronage and aim to resolve every concern to your satisfaction while maintaining the high standards of flavor and service you expect from a pizzeria experience.
Note: For any references to beverages, we will substitute non-alcoholic options such as juice or soda where appropriate, ensuring a family-friendly dining environment.